FREQUENTLY ASKED QUESTIONS:

Please read carefully before ordering.  
Placing an order signifies you have read and agree to our terms and policies.

We will not make exceptions to any of these policies. 

Please see our Shipping FAQ page for questions regarding shipping.

We do not have a retail shop; we are an internet-based business.  This means we have no store front to shop in.  Our warehouse is not open to the public. Please don't ask. Our insurance does not cover "shoppers" in our warehouse. 

Please test your products.  Fragrance Oils are manufactured to be USED in an application; not sniffed out of a bottle. You will never know how that oil will perform unless you actually try it in your own application. We suggest that you test them in products before calling us.  Fragrance oils will smell different in finished products than they do out of the bottle.

Fragrance Oils are not used for making lip balms.  Fragrance Oils are not used for vaping!

Be sure to sign up for our Newsletters to receive sale codes - if/when they are offered.  Sign up is in the upper right hand side of our website. - in the box that says "newsletter signup"
Click on the box that says Newsletter - it will disappear - then type your email address in and click on the gray SIGN UP button and follow the instructions. Do not confuse this with registering to place orders, use the Favorites, etc.

THE MAJORITY of our Fragrance Oils are packed by weight.  Not volume. This is why you might have a bottle that appears to be "fuller" than another bottle. Each oil is comprised of different raw materials and will weigh differently giving you a different fill line.  Some will look taller or shorter in the bottle depending on the weight of the oil.  Most citrus based oils will appear "fuller" in your bottles.
Please take a moment to weigh your bottles before you call, thinking you have been shorted. Each bottle is individually weighed for complete accuracy.
 


We ship UPS/FED EX - SAME DAY - Monday thru Thursday – on all orders placed before 1 PM Eastern Time.
Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make changes. Please do not call/email, TWEET or post or message us on Facebook asking us to make an exception.  You will need to place a separate order.  

We are closed on Friday's.  We have always been closed on Friday's.  If you leave us a phone message on Friday, Saturday or Sunday, it will not be returned until the following week.

Monday is our BUSIEST day of the week.  If you call on a Monday, there is a great possibility you will not get a response until after our trucks leave for the day after 2 PM or on Tuesday.

PLEASE DO NOT CALL, EMAIL OR FACEBOOK US ASKING FOR SPECIAL SHIPPING OPTIONS. Our shipping methods are clearly listed.  We will not make an exception. 
Please do not call, email or Facebook us asking for special sale pricing - just for you.  Sign up for our newsletter - located at the top right hand of each web page, so you will be first to know about the sales we have. 

Volume Pricing is not 50 individual bottles, but 50-100 pounds or more of the same oil.

PLEASE NOTE - We will soon be shipping orders valued at over $200 with a signature delivery only.  You can have the order shipped to your place of employment, a neighbor you know is home, or make arrangements with your Fed Ex driver for a different place in your area to pick up orders.  Some Wal-Greens have Fed Ex pick areas.  We will make you aware when this time comes.

HOURS:  MONDAY THRU THURSDAY - 10:00 AM TO 3:00 PM (Eastern time zone) - Holidays are excluded. 
We do not ship on Friday, Saturday or Sunday.  You can reach us by email at customerservice@justscent.com
We try to respond to all emails within 24 hours.  You can call 
740-286-3600 and leave a message or send a text. 
We aren't always available to answer the phone
because we are busy packing your orders for same day shipping.

  • NO MINIMUM PURCHASE. 
  • No Handling Fees.
  • You can order on line - 24 hours a day - 7 days a week. All orders received after the close of shipping on
    Thursday thru Sunday will ship the following Monday or the first business day following a holiday.
  • Payments accepted: Visa, MasterCard, Discover and PayPal.
  • We do not take checks or offer in house payment options. All orders must be paid in full prior to shipping.
  • No checks, money orders, COD, or credit accounts.
  • If you use PayPal, we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from
    your PayPal account and can be used anywhere MasterCard is accepted.

  • Discounts cannot be applied to orders after your order is placed. Please do not email or call requesting that your order to be the exception. Adding the Coupon Code in the special instruction section in the shopping cart will not work and you will not receive the discount. If the Coupon Code (if applicable) is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons if you miss a sale with coupon codes. 

  • We do not have a printed Catalog, nor will we print our website and mail it to you.  Our website is our catalog.
  • We do not accept returns on any products.  Please see ALL SALES ARE FINAL section below.
  • Our warehouse is located in Jackson, Ohio. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service. 

ORDERS ARE PROCESSED IN “REAL TIME”. As soon as you place your order you will receive an email receipt; at that time, your card has been charged and your order is placed.
Place your order with confidence! Ordering online at Just Scent is safe! We have implemented every security feature available.  We strive to be aware and implement any additional or improved methods. All payment information entered through this web site is done through a secure server with SSL encryption; all information  is safely secure behind a firewall. 
Our goal is to ship your order as quickly as possible. As noted in the shopping cart, prior to placing your order - PLEASE carefully check your order before you hit  the submit button.

  • Once an order has been placed, it cannot be changed.  It is very important that you double check the accuracy of your order before clicking the "submit this order" button during checkout.
    We will not be held accountable, and will not correct any order mistakes that you have made.
    We do not have access to your credit card information.  Any additions to your order will be treated as a new order and shipped  separately. 

  • BE SURE TO CHECK THE EMAIL ADDRESS YOU USED WHEN YOU PLACED YOUR ORDER.
  • YOU WILL RECEIVE AN EMAIL FROM FED EX OR UPS WITH YOUR TRACKING INFORMATION. 
    If you use an incorrect email address, you will not receive your tracking or order confirmation. 
    The tracking information will not be from Just Scent, it will be from the shipping company you chose when you checked out.

We are NOT responsible for boxes left on your porch or designated delivery area.
Without this information, your order is subject to be left at your home, without notification that it has arrived. If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch. It is at your risk or loss if your order is left without a signed delivery.

PLEASE BE AWARE:

  • We are NOT responsible for boxes left on your porch or designated delivery area.
    Without a note that you require a signature delivery, your order is subject to be left at your home, without notification that it has arrived.

  • If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch.

  • IT IS AT YOUR RISK IF YOUR ORDER IS LEFT WITHOUT A REQUEST FOR A SIGNED DELIVERY.

Should you have a missing package that tracking says was delivered, call the shipping company immediately and make them aware a package is missing; perhaps the driver is still in the area. The company can call the driver and check with him immediately. The claims process can also get started and a trace can begin on your package.  Please note, a trace will prompt an investigation regarding the delivery.  It can take several business days to several weeks to get a response from the shipper. 
If your order has in fact been stolen, CALL YOUR LOCAL POLICE DEPARTMENT AND FILE A THEFT REPORT.


CANCELLED or AUTHORIZED RETURNED ORDERS (if customer has used an incorrect shipping address, etc.) you will be CHARGED A 25% RESTOCKING FEE.  You will also be charged for the return shipping back to Just Scent in addition to the 25% restocking fee.

We ship to the address you provide when you place your order.  Please carefully check the address before you submit your order.


CHECK YOUR ORDER IMMEDIATELY UPON RECEIVING:  Please report any missing, damaged merchandise or order mistakes within 48 hours of delivery.
After 48 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be accepted after that time.

It is at the discretion of Just Scent as to whether we refund or reship any order mistakes made by Just Scent or due to damages.


ALL SALES ARE FINAL.  We offer samples and 4 ounce tester oils you can test before buying larger
quantities.  We do not accept returns on any products unless we have made a mistake when shipping.

  • Once a package has left our hands, we can no longer vouch for the contents.  To protect the integrity of our products, we do not accept returns. 
  • Our oils are considered a specialty item.  For sanitary reasons, once a package has been received we can no longer vouch for the contents.  We cannot take products of any nature back and resell them; therefore, we do not accept product returns other than a mistake Just Scent may have made in shipping your order.
  • We do not offer any type of product exchanges.

  • We offer one ounce samples and 4 ounce oils to use as testers prior to purchasing a larger bottle. It is at your risk that you purchase a larger bottle without first testing! 
  • There are no refunds for oils you do not like.  We offer samples and 4 ounce oils to test prior to buying larger bottles.
  • THERE ARE NO REFUNDS FOR SAMPLES or 4 OUNCE OILS. These sizes are for your testing prior to purchasing a larger volume.

  • As shown on our One Ounce Sample Quick Order page and the description section of each FO, you are permitted to purchase no more than 2 of each sample choice.  We will make substitutions without notification, if you pick more than 2 of the same sample choice. We ship fast - it's all about time; we can't ship fast if we are on hold for a 1 ounce sample.  

  • Fragrances with the same name from different companies will more than likely smell different as we all don't purchase from the same manufacturers nor do we all purchase the same grade of fragrance oil.

  • We sell samples and 4 oz fragrance oils so our customers can test FO's in their own applications. We all use different supplies when making products; there are no guarantees of how our finished product will turn out.  Sadly, in order to test, part of the process is to use your own supplies and time to test.  Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in all circumstances.

  • To reiterate - as per our terms and conditions, once a package has been delivered/received we can no longer vouch for the contents. Therefore, we do not accept product returns.

REGISTERING: Our goal of offering customer registration is to make your shopping experience even easier then it already is. Creating an online Login account enables you to store your information such as name, address, shipping address, etc. in our database. When you place future orders with us, you won’t have to keep filling out the form. You will only have to enter the user name and the
password you chose in the LOG IN section. All of your information will be auto filled when you sign in.  If you have signed in when you place orders, you can go back and view your previous orders.  We do not store your credit card information.

Creating a FAVORITES LIST: The Favorites List is a great way to store products you would like to purchase for yourself at a later date -  or products you would like others to purchase for you for special occasions.  If you are not quite ready to check out, you can add your items to your favorites list. There is a gray button under the pricing section of each product labeled Favorites or a little red heart in the left corner of each product photo that when you hover your mouse over it, says "Add to Favorites". You can even name each Favorites List - such as "my next order" or "oils I want to try".  Its quite easy and extremely handy. When you are ready to order, you can add the items to your cart directly from your Favorites List. The items you add to your favorites list stay in the favorites list until you delete them. You can make your wish lists available for the public or keep them private. 


STORE PICK UP: Place your order on line.  We will credit your card for the shipping total after your order has been picked up. Add the day and time you wish to pick up in the Special Instructions Section in the Shopping Cart. Pick-ups can be made Tuesday thru Thursday 11 am to 3 pm, after making arrangements 24 hours in advance.


International orders are NEVER included in any of our $5 shipping sales or Free Shipping Sales we might offer.


WE DO NOT HAVE BACK ORDERS. If for some reason we are out of stock when your order is ready to pack, we will not hold your order.  We will ship what we have in stock and refund your method of payment for out of stock item. You will need to reorder at a later date when stock has been added.

PHOTOGRAPHS AND DESCRIPTIONS: Our pictures are presented only to give you a more clear interpretation of what we feel the the fragrance oils will smell like.
We have paid for the use of the pictures on our site. You could be fined by the owner of the photo if you "borrow" one of our photographs without purchasing the rights to use the photograph.

The materials used and displayed on this site, including but not limited to text, photographs, graphics, names, logos, trademarks and service marks, are the property of Just Scent, LLC or it's affiliates or licensors and are protected by copyright, trademark and other laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of Just Scent, LLC or the appropriate affiliate.


JUST SCENT is not responsible for any errors or omissions on this website. We reserve the right to change prices at any time without notification.


We reserve the right to refuse service to anyone at any time for any reason.


TAXES: If you live in the state of Ohio and you do not have a vendor's license; you will be charged sales tax. Provide us with your vendor's license number and you will not be responsible for paying taxes. Out of state internet orders do not pay taxes.


JUST SCENT is not responsible for any misuse, accidents, or adverse reactions that may occur with use of our products. Be sure to test all products. We are not responsible for accidents or incidents associated with the use of our products. All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use.

We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone.

We are not responsible for testing our products in products from other suppliers. Should you not have the same opinion of a scent throw please keep in mind that we cannot test in each and every wax or application. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in your particular circumstances.

Just Scent cannot be responsible for the reviews offered by "customers" or any information contained on other websites.

We sell samples sand 4 oz fragrance oils so our customers can test FO's in their own applications. We all use different supplies when making products; there are no guarantees of how our finished product will turn out. Sadly, in order to test, part of the process is to use your own supplies and time to test.  Instructions or tips we offer are from our own personal experiences or from our testers.  We cannot guarantee that these will work in all circumstances.

When using Fragrance oils, keep room well ventilated with use or use an appropriate respirator with use. Eye, ingestion, and skin irritant. Avoid contact with skin and eyes and swallowing. Keep all products away from children and pets. All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company.

In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. We are not responsible for testing our products in products from other suppliers.  

As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns.

Please read carefully before ordering. Placing an order signifies you have read and agree to our policies.

 

 

 

 

 

 

 

 

 

 

The best soap supplies and candle supplies on the internet are found at Just Scent.  We have the largest inventory of premium, uncut fragrance oils.  Competitively priced, manufactured in the USA and all are RIFM and IFRA compliant.  We offer only the finest fragrance oils.  We offer Fragrance Oils, Candle Supplies, Candle Making Supplies.  Fragrance oils for candles and soap.  Wholesale Candle Supplies.  Designer Fragrance Oils.  Candle Supplies.  Home Warming Oils. Candle Scent.  Candle Wax, Soy Wax, soy blend wax, wicks, tart wax, clam shells.  Perfume Oils.  Reed Diffuser Supplies, linen spray, room spray, perfume sprays.  Candle Warmers, Electric Candle Warmers, Electric tart burners, tart warmers. Our primary focus is stocking fragrance oils and supplies that you can always trust.