WE HAVE NO MINIMUM ORDER!
SALES - We have weekly sales. Normally our sales run from noon on Saturday through the following Friday at midnight. You can easily sign up on the home page of our web site to receive special sale prices and sales bulletins. We send a weekly newsletter/sale flyer every Saturday morning that offer special discounts to our regular customers. If you do not wish to receive these special bulletins, you need to send us an email and request to be removed from our list. We would also like to invite you to sign up for our New Message Board. The link is also listed on our website.
DO YOU HAVE A SHOWROOM?
No. We do not have a show room and we have no immediate plans to add a showroom. We are a warehouse designed for shipping. First and foremost, we are an internet based business. There is not an area designed or set up for "shopping". We don’t have a customer lounge or anything fancy; we are a warehouse. We keep our costs as low as possible to save you money on the products you need and want. When picking up orders, you will not be permitted in our warehouse for "sniffing" oils or shopping. You can make arrangements to pick your orders up by calling or emailing in advance. We accept cash or pre-paid credit card orders when arrangements have been made for a pick-up at our warehouse.
OUR OILS ARE PACKAGED BY WEIGHT. Not volume. This is why you might have a bottle that appears to be "fuller" than another bottle. Each oil weighs differently. Every oil we bottle is poured and weighed accurately.
YOU CAN PLACE SECURE ON LINE ORDERS 24 HOURS A DAY - SEVEN DAYS A WEEK!
www.justscent.com
WE PROVIDE THE HIGHEST FORM OF SECURE SERVER AVAILABLE!
Regardless of the method of payment you choose to order, all orders will be processed via a secure web server!
DO YOU SHIP C.O.D. and DO YOU ACCEPT CHECK ORDERS? NO! We do not ship C.O.D orders and we no longer accept personal checks or Money Orders.
DO YOU ACCEPT PAY-PAL?
We do not accept Pay-Pal for payment.
WHEN CAN WE EXPECT SHIPMENT OF OUR ORDERS?
All UPS and Fed Ex shipments are shipped same day if orders are received prior to 2 p.m. Monday thru Friday.
USPS International orders are shipped with 48 hours.
We reserve the right to ship orders with either carrier at our discretion with no additional charge to you.
DO YOU HAVE WHOLESALE PRICING?
Most of our oils are wholesale priced. We do offer special volume discounts on many oils if purchased in 10 -50 pound increments. We also have weekly sales for even better pricing! Wholesale pricing, Special Orders and our weekly sale prices will not be combined.
TAXES
If you live in the state of Ohio and you do not have a vendor's license; you will be charged sales tax. Provide us with your vendor's license number and you will not be responsible for paying taxes. Out of state internet orders do not pay taxes.
DO YOU HAVE A CATALOG?
No. Everything that we have is listed on the web site along with pricing and a convenient ordering process.
SHIPPING AND HANDLING
All shipping costs are the responsibility of the client. If you are quoted a shipping price, this is an ESTIMATE ONLY, and can be subject to change. If the estimated price is $5 or more than you were quoted, you will be notified before your order is processed.
DAMAGES AND LOST PACKAGES
We pack all boxes very carefully to ensure the safe arrival of your products. However, damages during shipment can happen from time to time. We do everything we can prior to shipping to make sure your package will arrive safely without damages. You have the right to refuse damaged boxes. If this occurs, please contact us and we can re-ship your order. We will deal with UPS and take care of the damaged items.
RETURNS
Fragrance oils are NON-REFUNDABLE/NON-RETURNABLE. We cannot be assured of the purity and quality once it has left our warehouse. Please order carefully. We are not responsible if you order a fragrance oil you do not like it. We are only human and will make mistakes. In the event, we make an error; we will of course gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs. You agree to carefully inspect all products upon arrival and report any problems or need for replacement within 48 hours of arrival. At that time, we will assume all orders are correct and no replacement or credits will be authorized.
SAMPLES
We reserve the right to replace any sample selection due to availability. Please add several alternate samples selections or we will pick alternate samples for you if necessary to fill your order.
SPECIAL ORDERS
Any and all special orders are welcome. However, all special orders MUST be paid for in advance and will be ordered once payment is received. Special Orders are only available in a minimum of 10 pound increments.
MISCELLANEOUS INFORMATION:
We are NOT responsible for orders placed that are shipped to an alternate person or address. EXAMPLE - if you are an international customer and you ship your order to a person in the US, we are not responsible for your order. We are only responsible for orders shipped from Just Scent directly to you at your international address - not your friend who lives in the US. Using your name and your friends address still doesn't count. It is still NOT being shipped directly to you, it is going to your friends house and being re-shipped from that point.
If you are an international customer and you have paid for insurance with your USPS shipment, you are responsible for filing any claims for damages thru USPS.
Make sure your billing address is the same address you receive your credit card statements. Your order will decline if the addresses do not match. Your shipping zip code you use in the shopping cart MUST match the zip code you use in the shipping address you have to complete to have your order shipped to an address other than your billing address.
Many people place orders thru the shopping cart and make a note asking us not to run the card for several days - that is not possible - the moment you place your order, your card is charged. I have no control over that.
|
