CONTACT INFORMATION

All email correspondence will be promptly addressed within 24 hours during business hours.

Do you have questions?
Office Hours are Monday – Thursday 10 AM to 2PM EST
740-286-3600

110 Water Steet
Jackson, Ohio 45640

Please read our FAQ PAGE for answers to commonly asked questions.  Most of your answers can be found on our website. If you can't find it, please contact us.

Online Ordering - 24/7

Here are some answers to commonly asked questions before you write:

We don't ship USPS.  We don't ship in bubble mailers.  We only use Fed Ex and UPS.

Did your credit card decline?  Perhaps you reached your daily limit or your billing address was entered incorrectly. 
Looking for tracking?  Please check the email address you used when you placed your order for an email from Fed Ex or UPS with your tracking information.

Why your bottles are not "full" - THE MAJORITY of our Fragrance Oils are packed by weight.  Not volume. Therefore, you might have a bottle that appears to be "fuller" than another bottle. Each oil is comprised of different raw materials and will weigh differently giving you a different fill line.  Some will look taller or shorter in the bottle depending on the weight of the oil.  Most citrus based oils will appear "fuller" in your bottles.  Please take a moment to weigh your bottles before you call, thinking you have been shorted. Each bottle is individually weighed for complete accuracy. 

We receive a large volume of email and phone calls.  Please be patient if you don't get an immediate response.  When leaving a phone message, please list your first and last name as well as a telephone number and a brief message.  

 

"Leave footprints of kindness wherever you go."

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