FREQUENTLY ASKED QUESTIONS:

Please read carefully before ordering.  
Placing an order signifies you have read and agree to our terms and policies.

We will not make exceptions to any of these policies. 

Please see our Shipping FAQ page for additional questions regarding shipping.


WARNING: Due to increasing fraudulent activities, we have tightened security even more.  If your credit card is declined more than three times your IP address will be banned from this site for fraud protection purposes.  We are not responsible for delays in order processing due to declined credit cards.

If your Billing Address - which includes Name, Street Number, Street Name, City, State and Zip Code - does not match exactly, your order will not process.  This is annoying, but for your protection as well as ours.  If your Billing information is a totally different name, and in a different state, we will more than likely refuse shipment and request a different form of payment.  If that is not provided the existing card will be credited and the order cancelled.

If you have a gift card (a store value card with a Visa, MasterCard or Discover it will not work as it is not linked to your address.

If your card is a of non-U.S. origin and does not support AVS, your order will be declined.


Due to increasing prices, in order to keep from raising our samples prices, we have implemented a $9.95 minimum order until the latest force majeure is over.

We do not have a retail shop; we are an internet-based business.  This means we have no store front to shop in.  Our warehouse is not open to the public. 

Please test.  Fragrance Oils are manufactured to be USED in an application; not sniffed out of a bottle. You will never know how that oil will perform unless you actually try it in your own application. We suggest that you test them in products before calling us.  Fragrance oils will smell different in finished products than they do out of the bottle.

Fragrance Oils are not used for making lip balms.  Fragrance Oils are not used for vaping!

THE MAJORITY of our Fragrance Oils are packed by weight.  Not volume. This is why you might have a bottle that appears to be "fuller" than another bottle. Each oil is comprised of different raw materials and will weigh differently giving you a different fill line.  Some will look taller or shorter in the bottle depending on the weight of the oil.  Most citrus based oils will appear "fuller" in your bottles.  Please take a moment to weigh your bottles before you call, thinking you have been shorted. Each bottle is individually weighed for complete accuracy. 


We ship UPS/FED EX - SAME DAY - Monday thru Thursday – on all orders placed before 1 PM Eastern Time.
Our goal is to ship your order as quickly as possible. Once your order is placed, we are unable to make changes. 
We only ship via UPS and FedEx. We do not ship by U.S. Postal Service.  Please don't ask for special USPS shipping; it simply isn't conducive to our business model. 

We do not ship orders on weekends or holidays. Do not count these days towards your total ship time. 

STORE PICK UP: Place your order on line.  We will credit your card for the shipping total after your order has been picked up. Add the day and time you wish to pick up in the Special Instructions Section in the Shopping Cart. Pick-ups can be made Tuesday thru Thursday 11 am to 2 pm, after making arrangements 24 hours in advance.

We are closed on Friday.  If you leave us a phone message on Friday, Saturday or Sunday, there is a good chance it will not be returned until the following week.

Monday is our BUSIEST day of the week.  If you call on a Monday, you will probably not get a response until after our trucks leave for the day after 2 PM or on Tuesday. 

HOURS:  MONDAY THRU THURSDAY - 10:00 AM TO 3:00 PM (Eastern time zone) - Holidays are excluded. 
We do not ship on Friday, Saturday or Sunday.  You can reach us by email at customerservice@justscent.com
We try to respond to all emails within 24 hours. 
We aren't always available to answer the phone because we are busy packing your orders for same day shipping.

  • You can order on line - 24 hours a day - 7 days a week. All orders received after the close of shipping on Thursday thru Sunday will ship the following Monday or the first business day following a holiday.
  • Payments accepted: Visa, MasterCard, Discover and PayPal.
  • We do not take checks or offer in house payment options. All orders must be paid in full prior to shipping. We do not accept money orders, COD, or credit accounts.
  • If you use PayPal, we recommend signing up for a PayPal debit card. The PayPal debit card uses the funds from your PayPal account and can be used anywhere MasterCard is accepted.
  • Any discounts that might be offered, cannot be applied to orders after your order is placed. Please do not email or call requesting that your order to be the exception. Adding the Coupon Code in the special instruction section in the shopping cart will not work and you will not receive the discount. If the Coupon Code (if applicable) is not used during the checkout process, no discount will be given. We are unable to modify orders to give credits for coupons if you miss a sale with coupon codes. 
  • We do not have a printed Catalog, nor will we print our website and mail it to you.  Our website is our catalog.
  • We do not accept returns on any products.  Please see ALL SALES ARE FINAL section below.
  • Our warehouse is located in Jackson, Ohio. If you need your shipment by a certain date, please allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available should you need expedited service.  If you need your order quickly, do not pick Smart Post Shipping.
  • Just Scent is not responsible for any customs/duties or import taxes that may apply; we are not responsible for delays due to customs. 
  • WARNING: Due to increasing credit card fraud, if your credit card is Declined more than three times your IP address will be banned from this site for fraud protection purposes. 
    We are not responsible for delays in order processing due to declined credit cards.

ORDERS ARE PROCESSED IN “REAL TIME”. As soon as you place your order you will receive an email receipt; at that time, your card has been charged and your order is placed.
Place your order with confidence! Ordering online at Just Scent is safe! We have implemented every security feature available. 
Our goal is to ship your order as quickly as possible. As noted in the shopping cart, prior to placing your order - PLEASE carefully check your order before you hit  the submit button.

  • Once an order has been placed, it cannot be changed.  It is very important that you double check the accuracy of your order before clicking the "submit this order" button during checkout; there is a reminder note directly above the submit this order button.
  • We do not have access to your credit card information.  Any additions to your order will be treated as a new order and shipped separately. 
  • We will not be held accountable, and will not correct any order mistakes that you have made.
  • BE SURE TO CHECK THE EMAIL ADDRESS YOU USED WHEN YOU PLACED YOUR ORDER - YOU WILL RECEIVE AN EMAIL FROM FED EX OR UPS WITH YOUR TRACKING INFORMATION. If you use an incorrect email address, you will not receive your tracking or order confirmation. The tracking information will not be from Just Scent, it will be from the shipping company you chose when you checked out.

DELIVERIES - PLEASE BE AWARE:  IT IS AT YOUR RISK IF YOUR ORDER IS LEFT WITHOUT A REQUEST FOR A SIGNED DELIVERY. 
We are NOT responsible for UPS GROUND/FED EX HOME boxes left on your porch or designated delivery area. Without a note on your order that you require a signature delivery, your order is subject to be left at your home, without notification that it has arrived. If the tracking information says your order was delivered, we are not responsible for boxes that might have been stolen from your porch. It is at your risk or loss if your order is left without a signed delivery. We are happy to pay the additional charges for you to have your box signed for if you are using Fed Ex Home or Ground.  Signature Delivery is not available with Smart Post.

Should you have a missing package that tracking says was delivered, call the shipping company immediately and make them aware a package is missing; perhaps the driver is still in the area. The company can call the driver and check with him immediately. The claims process can also get started and a trace can begin on your package.  Please note, a trace will prompt an investigation regarding the delivery.  It can take several business days to several weeks to get a response from the shipper.  The shipping company will then notify us. and we can complete the claim process.  If your order has in fact been stolen, CALL YOUR LOCAL POLICE DEPARTMENT AND FILE A THEFT REPORT.

We pack each box tightly and securely. However, if you have damages in your order please contact the shipping carrier immediately. You MUST save your original packaging materials in order to file a claim. Proof of damages must be made to the carrier, so it is imperative all original packaging materials are saved. We cannot replace damages due to shipper at our expense. All items leave our warehouse in excellent condition and responsibility for the package ends when it leaves our hands. Any refused shipments will be billed shipping charges and a 25% restocking fee will be incurred.


CANCELLED or RETURNED ORDERS (if customer has used an incorrect shipping address, etc.) you will be CHARGED A 25% RESTOCKING FEE.  You will also be charged for the return shipping back to Just Scent in addition to the 25% restocking fee.


Please carefully check your shipping address before you submit your order.  We are not responsible if you use an incorrect shipping address.  Once a Smart Post package ships, we cannot change the shipping address.  If the customer uses the wrong address when placing an order - it is eventually returned to the Post Office in Jackson. We are charged the shipping from the incorrect address back to Just Scent to be able to pick up the package.  If the customer wants the package reshipped upon its return to the Post Office they will have to pay the return shipping incurred by Smart Post as well as the return shipping to reship to the correct address. You will not be refunded for orders shipped and delivered to an incorrect address that customer provided. If we have made the shipping error, this does not apply. 

CHECK YOUR ORDER IMMEDIATELY UPON RECEIVING:  Please report any missing, damaged merchandise or order mistakes within 48 hours of delivery. After 48 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be accepted after that time.

It is at the discretion of Just Scent as to whether we refund or reship any order mistakes made by Just Scent or due to damages.


ALL SALES ARE FINAL.  We offer samples and 4 ounce tester oils you can test before buying larger quantities. 
We do not accept returns on any products unless we have made a mistake when shipping.

  • Once a package has left our hands, we can no longer vouch for the contents.  To protect the integrity of our products, we do not accept returns. 
  • Our oils are considered a specialty item.  For sanitary reasons, once a package has been received we can no longer vouch for the contents.  We cannot take products of any nature back and resell them; therefore, we do not accept product returns other than a mistake Just Scent may have made in shipping your order.  We do not offer any type of product exchanges.
  • We offer one ounce samples and 4 ounce oils to use as testers  so you can test in your own application using your own supplies prior to purchasing a larger bottle. It is at your risk that you purchase a larger bottle without first testing! 
  • There are no refunds for oils you do not like.  We offer samples and 4 ounce oils to test and sniff prior to buying larger bottles.
  • THERE ARE NO REFUNDS FOR SAMPLES or 4 OUNCE OILS. These sizes are for your testing prior to purchasing a larger volume.
  • As shown on our One Ounce Sample Quick Order page and the description section of each FO, you are permitted to purchase no more than 2 of each sample choice.  We will make substitutions without notification, if you pick more than 2 of the same sample choice.  
  • Fragrances with the same name from different companies will more than likely smell different as we don't purchase from the same manufacturers nor do we all purchase the same grade of fragrance oil.

JUST SCENT is not responsible for any errors or omissions on this website. We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur.
We reserve the right to change prices at any time without notification.  Prices and availability are subject to change without notice.  In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, Just Scent shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.


Be sure to sign up for our Newsletters to receive sale codes - if/when they are offered.  Sign up is in the upper right hand side of our website. - in the box that says "newsletter signup"
Click on the box that says Newsletter - it will disappear - then type your email address in and click on the gray SIGN UP button and follow the instructions. Do not confuse this with registering to place orders, use the Favorites, etc.

REGISTERING: Creating an online Login account enables you to store your information such as name, address, shipping address, etc. in our database. When you place future orders with us, you won’t have to keep filling out the form. You will only have to enter the user name and the password you chose in the LOG IN section. All of your information will be auto filled when you sign in.  If you have signed in when you place orders, you can go back and view your previous orders.  We do not store your credit card information.

Creating a FAVORITES LIST: The Favorites List is a great way to store products you would like to purchase for yourself at a later date -  or products you would like others to purchase for you for special occasions.  If you are not quite ready to check out, you can add your items to your favorites list. There is a gray button under the pricing section of each product labeled Favorites or a little red heart in the left corner of each product photo that when you hover your mouse over it, says "Add to Favorites". You can even name each Favorites List - such as "my next order" or "oils I want to try".  Its quite easy and extremely handy. When you are ready to order, you can add the items to your cart directly from your Favorites List. The items you add to your favorites list stay in the favorites list until you delete them. You can make your wish lists available for the public or keep them private. 


International orders are NEVER included in any of our $5 shipping sales or Free Shipping Sales we might offer.


PHOTOGRAPHS AND DESCRIPTIONS: Our pictures are presented only to give you a more clear interpretation of what we feel the fragrance oils will smell like.
We have paid for the use of the pictures on our site. You could be fined by the owner of the photo if you "borrow" one of our photographs without purchasing the rights to use the photograph.

The materials used and displayed on this site, including but not limited to text, photographs, graphics, names, logos, trademarks and service marks, are the property of Just Scent, LLC or it's affiliates or licensors and are protected by copyright, trademark and other laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of Just Scent, LLC or the appropriate affiliate.


We reserve the right to refuse service to anyone at any time for any reason. 

We reserve the right to cancel any order, any time and for any reason in its sole discretion, to cancel the order at any time prior to shipment without liability. If your credit or debit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible for any charges that your card issuer may apply to you as a result of our processing your order.

 

SOCIAL MEDIA BULLYING - Threats and Intimidation - Reviews - Our Policies are listed for your protection as well as ours.  They are fair.  Not everyone purchases with good intentions. Internet fraud is out of control.  Bullying is out of control.  We only ask for a little kindness and patience.  If we have made a mistake, we'll fix it.  If you have made a mistake, we will try to find a reasonable solution.  There is no reason for any disagreement or challenge to become ugly or threatening.  With so many social media venues and online shopping, people are quick to jump on social media and make disparaging comments before there has been a chance to find a reasonable solution.    

By doing Business with Just Scent you agree not to engage in the following:  Screaming, derogatory, racially charged comments, swearing or intimidating language when speaking by telephone or email; making false, disparaging or derogatory statements about the company or products or name calling for the sole purpose of harming the company. This includes statements such as, “If you don’t do what I am want I will leave a bad review or will go on social media to ruin your business.”  It is sad that bullying needs to be addressed.   

The harsh reality is that not all online reviews or comments made are honest or have pure motives; sometimes they are placed with the sole purpose of harming the company.  Placing dishonest or inaccurate reviews on social media platforms is not acceptable. 

We will refuse future service when this occurs.


TAXES: If you live in the state of Ohio and you do not have a vendor's license; you will be charged sales tax. Provide us with your vendor's license number and you will not be responsible for paying taxes. Out of state internet orders do not pay taxes.


JUST SCENT is not responsible for any misuse, accidents, or adverse reactions that may occur with use of our products. Be sure to test all products. We are not responsible for accidents or incidents associated with the use of our products. All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use.

All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone.

We are not responsible for testing our products in products from other suppliers. Should you not have the same opinion of a scent throw please keep in mind that we cannot test in each and every wax or application. Instructions or tips we offer are from our own personal experiences or from our testers. We cannot guarantee that these will work in your particular circumstances.

Just Scent cannot be responsible for the reviews offered by "customers" or any information contained on other websites.

It is your responsibility to check the SDS sheets, IFRA and EU Allergen sheets to verify information prior to purchase.  We sell samples and 4 oz fragrance oils so our customers can test FO's in their own applications. We all use different supplies when making products; there are no guarantees of how our finished product will turn out. Sadly, in order to test, part of the process is to use your own supplies and time to test.  Instructions or tips we offer are from our own personal experiences or from our testers.  We cannot guarantee that these will work in all circumstances.

When using Fragrance oils, keep room well ventilated with use or use an appropriate respirator with use. Eye, ingestion, and skin irritant. Avoid contact with skin and eyes and swallowing. Keep all products away from children and pets. All of our products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without warranty of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company.

In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. We are not responsible for testing our products in products from other suppliers.  

As per our terms and conditions, once a package has been received we can no longer vouch for the contents. Therefore, we do not accept product returns.

Please read carefully before ordering. Placing an order signifies you have read and agree to our policies.

 

 

 

 

 

 

 

 

 

 

 

 

 

The best soap supplies and candle supplies on the internet are found at Just Scent.  We have the largest inventory of premium, uncut fragrance oils.  Competitively priced, manufactured in the USA and all are RIFM and IFRA compliant.  We offer only the finest fragrance oils.  We offer Fragrance Oils, Candle Supplies, Candle Making Supplies.  Fragrance oils for candles and soap.  Wholesale Candle Supplies.  Designer Fragrance Oils.  Candle Supplies.  Home Warming Oils. Candle Scent.  Candle Wax, Soy Wax, soy blend wax, wicks, tart wax, clam shells.  Perfume Oils.  Reed Diffuser Supplies, linen spray, room spray, perfume sprays.  Candle Warmers, Electric Candle Warmers, Electric tart burners, tart warmers. Our primary focus is stocking fragrance oils and supplies that you can always trust.